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If You Cannot Solve the Problem
9-21
Troubleshooting
9
If You Cannot Solve the Problem
If you have a problem with your machine and you cannot solve it by referring to the
information in this chapter, contact Canon Authorized Service Facilities or the
Canon Customer Care Center.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug
the power cord immediately, and then contact Canon Authorized Service
Facilities or the Canon Customer Care Center. Do not attempt to disassemble or
repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
If you need to contact Canon Authorized Service Facilities or the Canon Customer
Care Center, make sure you have the following information:
• Product name
MF5530/5550
• Serial number
The serial number is on the label located at the back of the machine.
• Software version number (See Chapter 6, "Appendix," in the Software
Guide.)
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results