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Cisco uBR924 Software Configuration Guide
OL-0337-05 (8/2002)
Preface
Obtaining Technical Assistance
CCO’s broad range of features and services helps customers and partners to streamline business
processes and improve productivity. Through CCO, you will find information about Cisco and our
networking solutions, services, and programs. In addition, you can resolve technical issues with online
support services, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and
services. Registered users may order products, check on the status of an order and view benefits specific
to their relationships with Cisco.
You can access CCO in the following ways:
• WWW: www.cisco.com
• Telnet: cco.cisco.com
• Modem using standard connection rates and the following terminal settings: VT100 emulation;
8 data bits; no parity; and 1 stop bit.
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From North America, call 408 526-8070
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From Europe, call 33 1 64 46 40 82
You can e-mail questions about using CCO to cco-team@cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract
customers who need technical assistance with a Cisco product that is under warranty or covered by a
maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades
and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers
and TAC e-mail addresses worldwide, consult the following web site:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical
comments electronically. Click Feedback in the toolbar and select Documentation. After you complete
the form, click Submit to send it to Cisco.
Language E-mail Address
English tac@cisco.com
Hanzi (Chinese) chinese-tac@cisco.com
Kanji (Japanese) japan-tac@cisco.com
Hangul (Korean) korea-tac@cisco.com
Spanish tac@cisco.com
Thai thai-tac@cisco.com