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Trouble-Shooting
6
Trouble-Shooting
Your printer is extremely reliable, but occasional problems may occur. You can solve many of
these problems yourself, using this chapter. If you encounter problems that you cannot
resolve, contact your dealer for assistance.
This chapter is organized as follows:
Solving problems
Diagnostic functions
Returning the printer for maintenance
Contacting your Compaq Customer Support Center
Solving problems
The tables in this section describe common printer problems and their solutions. The
following types of problems are considered:
Print quality problems
Paper handling problems
Operating problems
Printer failure
Print Quality Problems and Solutions
Poor print quality or other printing problems are often caused by incorrect printer set-up or
incorrect software settings. A gradual decrease in print quality usually indicates a worn
ribbon. The following table identifies common print quality problems and suggests
solutions.