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Troubleshooting 13-3
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Audio Problems
Problem Possible Cause Solution
Internal speaker
does not
produce sound
when an external
audio source is
connected to
the stereo line-
jack.
Volume may be turned
off or set too low.
■ Adjust the overall
volume by pressing
the Fn+F5 hotkeys.
■ Adjust the sliding
mixer controls by
double-clicking the
speaker icon on the
Windows taskbar.
Line input may not be
connected properly.
Check line input
connection.
Headphones or
speakers are connected
to the stereo speaker/
headphone jack, which
disables the internal
speakers.
Disconnect the head-
phones or speakers to
enable the internal
speakers.
Volume may be muted. Uncheck the mute box in
the volume properties.
External
microphone does
not work.
You are using the wrong
type of microphone or
microphone plug for the
computer.
Check to see if you are
using a monophonic
electret condenser micro-
phone with a 3.5-mm
plug.
The microphone may not
be connected properly.
Ensure that the micro-
phone plug is properly
connected to the mono
microphone jack.
Sound source not
selected.
Ensure that microphone
is selected as the
recording source in
Control Panel Å
Multimedia and that the
recording level is
adjusted.
Audio settings are not
set correctly.
Check the game
program’s audio settings.
Volume control on the
computer is turned
down.
Adjust the computer
volume with the Fn+F5
hotkeys.
Continued