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13-18 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Power Problems
Problem Possible Cause Solution
Computer will
not turn on.
Battery is discharged and
computer is not
connected to a power
source.
■ Charge the battery
pack.
■ Replace the battery
pack.
■ Connect the computer
to an external power
source.
Battery is discharged and
cables to the external
power source are
unplugged.
Ensure that cables
connecting the computer
and the external power
source are plugged in
properly.
Computer
turned off
while it was left
unattended.
Computer initiated
Hibernation because of a
critical low battery
condition.
■ Charge the battery
pack.
■ Replace the battery
pack.
■ Connect the computer
to an external power
source.
The computer initiated
Hibernation after a user-
defined timeout expired.
Turn on the computer.