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Troubleshooting 13-11
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Infrared Problems
Continued
Problem Possible Cause Solution
Cannot transmit
data
Direct sunlight,
fluorescent light,
or flashing
incandescent light
is close to the
infrared connections.
Remove the interfering light
source(s).
There is interference
from other wireless
devices.
Keep remote control units
such as wireless headphones
and other audio devices
away from the infrared
connections.
There is a physical
obstruction in the
way.
Do not place objects that will
interfere with a line-of-sight
data transmission between
the two units.
One of the units was
moved during data
transmission.
Do not move either unit
during data transmission.
The orientation of the
units is wrong.
Adjust the devices so that the
IR ports point directly at each
other.
The distance between
the units is too great.
Verify that devices are not
more than 1.5 feet (0.5
meter) apart.
Infrared port
doesn’t work.
Direct sunlight,
fluorescent light,
or flashing
incandescent light
is close to the
infrared connections.
Remove the interfering light
source(s).
There is interference
from other wireless
devices.
Keep remote control units
such as wireless headphones
and other audio devices
away from the infrared
connections.
IR has been disabled Run IR configuration utility in
Control Panel