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Troubleshooting 13-19
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Screen Problems
Problem Possible Cause Solution
Characters on
computer dis-
play are dim.
Computer is in direct
light.
The brightness control
is not set properly.
Move the computer or
adjust the screen.
Adjust the brightness
control by pressing the
Fn+F10 hotkeys.
You may have a screen
saver or screen blanking
utility installed.
Press any key to refresh
the screen.
Screen timeout was
initiated.
Press any key to light
the screen.
System initiated Suspend
after a user-defined
timeout expired.
Press the suspend button
to exit Suspend.
Computer initiated a
low battery Suspend or
Hibernation.
■ Replace the battery
pack and exit Suspend
or Hibernation.
■ Connect the computer
to an external power
source and exit
Suspend or
Hibernation.
Power Management,
which controls Suspend
and Hibernation, is
disabled and the battery
pack has discharged.
■ Replace the battery
pack and turn on the
computer.
■ Connect the computer
to an external power
source and turn on the
computer.
Computer
screen is blank
and external
monitor displays
information.
Display was switched
to the external monitor.
Press Fn+F4 to display
information on the
computer screen;
press Fn+F4 again to
display information
simultaneously on both
screens.
Lid switch is stuck. Tap the switch.
Fn+F4 hotkey
combination
does not switch
between
internal and
external
displays.
CRT or other display
device is not connected
properly.
Check your connections
to ensure that an
external device is
connected properly.