Filter
Top Products
13-14 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Modem Problems
Continued
Problem Possible Cause Solution
No dial tone Phone service is not
connected to the tele-
phone wall jack.
Verify that service from the
local phone company by
following these steps:
1. Unplug the telephone cable
from the telephone wall
jack.
2. Connect a telephone to the
jack, pick up the handset,
and listen for a dial tone. If
there is a dial tone,
reconnect the modem to
the telephone wall jack with
the telephone cable and
make sure all connections
are secure.
3. If there is still no dial tone,
contact your local phone
company or building
manager.
The modem is not
responding to com-
mands from the com-
puter keyboard.
Verify the modem and
computer are connected:
1. Select Start Å Programs Å
Accessories Å
HyperTerminal, then go to
Terminal Mode.
2. Type AT and press the Enter
key. If the modem displays
OK, the modem and
computer are working
together. If the modem
displays ERROR, or does
not respond, restart the
computer and repeat
step 1.
3. Type ATDT and listen for a
dial tone.
4. Type ATH0 to hang up.
Continued