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Troubleshooting 13-13
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Modem Problems
Continued
Problem Possible Cause Solution
Modem not
responding
Modem is not set up
correctly in system BIOS.
Check the computer
BIOS setup. If it requires
specific settings for
modems, be sure that
they have been enabled.
Modem does not
dial correctly.
Telephone number is not
entered correctly in the
modem’s dialing software.
■ Make sure the
telephone number you
dialed is correct if you
are using the dialing
directory or the terminal
mode.
■ Dial 1 if you are dialing
long distance.
■ The other line could be
busy or not answering.
■ Make sure call waiting
is disabled.
■ The modem may not
recognize an
international dial tone.
Try the ATX3DT
command and the
telephone number.
Characters are
garbled/transfer
rates are slow.
There is noise in the
telephone line.
■ Check your telephone
and modem cable
connections. If they
are a little loose, they
can cause noise on
the line.
■ Check with your local
telephone company for
a phone line filter.
Continued