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Troubleshooting 13-9
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Hard Drive Problems
Problem Possible Cause Solution
Accessing
information on
the hard drive
is much slower
than usual.
Hard drive entered low
power state due to
timeout and is now
exiting from it.
Wait for the system to
restore the previously
saved data to its state
prior to initiating a low
power state.
Hard drive is
fragmented/not optimized
or has errors
Run ScanDisk and Disk
Defragmenter
Hard drive does
not work.
Hard drive is not seated
properly.
Turn off and unplug the
computer, remove the
hard drive, and reinsert
the hard drive.
Errors occur
after starting
from an
additional
hard drive.
Additional hard drive
has not been specially
prepared with necessary
software.
Boot from the original hard
drive or a specially
prepared hard drive.
System does not
recognize a hard
drive.
The drive is not seated
properly.
Remove, then reinsert the
drive.
The drive is damaged. Try using the hard drive in
another bay (for example,
a docking base) to verify
that the problem is with
the drive. Run ScanDisk
on the drive.
The drive was inserted
while system was on or in
Suspend or Hibernation.
Shut down the computer
before inserting removing
a hard drive.
DriveLock
settings cannot
be accessed in
Computer Setup.
The DriveLock settings
are accessible only when
you enter Computer Setup
by turning on (not
restarting) the computer.
Completely turn off the
computer. Turn the
computer back on, then
run Computer Setup by
pressing F10 when the
blinking cursor light
appears in the upper-right
corner of the screen.