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13-12 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving Keyboard/Numeric Keypad Problems
Problem Possible Cause Solution
Screen is blank
and keyboard is
working.
A screen timeout has
been initiated.
QuickLock/QuickBlank
has been initiated
Press any key to refresh
the screen.
To renewable the key-
board and return your
information to the screen,
enter your power-on
password.
LCD has been disabled Press Fn+F4 to cycle from
external monitor to
internal LCD.
Embedded
numeric keypad
on computer
keyboard is
disabled.
Num Lock function is
not turned on
Press Fn
+
Num Lk to
enable the Num Lock
function and embedded
numeric keypad.
Solving Modem Problems
Problem Possible Causes Solution
Modem loses
connection.
The cable connection
from the phone line to
the modem is loose.
Check to make sure the
telephone cable is
properly connected.
Call Waiting has not
been disabled.
Disable Call Waiting:
1. Select Start Å
Settings Å Control
Panel Å Modems.
2. From the General tab
of the Modems
Properties page,
select Dialing
Properties.
3. From the My Locations
tab of the Dialing
Properties page,
check the box labeled
This location has call
waiting. Depending on
your phone system,
select *70, 70#, or
1170 from the drop-
down list to disable
call waiting.
There is noise or
excessive traffic on your
phone line.
Try connecting later.
Continued