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Troubleshooting 13-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 06/03/99 3:23 PM
Part Number: 103182-001 File name: Ch13.doc
Solving CD-ROM Drive/DVD-ROM Drive Problems
Problem Possible Cause Solution
Drive cannot
read a disc.
Disc is not properly seated
in the drive.
Open the loading tray,
insert the disc, then close
the tray.
Disc is loaded in the
loading tray upside down.
Open the loading tray, turn
over the disc (label facing
up), then close the tray.
Disc has a scratch on its
surface.
Insert a different disc.
CD-ROM drive or
DVD-ROM drive
is not detected
by the computer.
Drive is not connected
properly.
If you are running a
version of Windows that
was preinstalled by
Compaq, remove the drive
from the MultiBay and
reinsert it.
If you are running a
version of Windows that
was not preinstalled by
Compaq, turn off the
computer. Then remove
the drive from the
MultiBay and reinsert it.