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Auger mark
Action Yes No
1 Locate the cause of the problem using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
Go to action 2. Contact Dell.
The Pitch Configuration Chart is printed.
Does the output match with the pattern for auger mark?
2 Replace the drum cartridges. See "Replacing the Drum Cartridges." The task is complete. Contact Dell.
Does this solve your problem?
Wrinkled/Stained paper
Action Yes No
1 Verify that the correct print media is being used. See "Supported Paper The task is complete. If printing on an
Types." If not, use the print media recommended for the printer. envelope, go to action
Does this solve your problem?
2.
If printing on print
media other than
envelopes, contact Dell.
2
Check the wrinkle. Is the wrinkle within 30 mm of the four edges of the
This type of wrinkle is Go to action 3.
envelope?
considered normal.
Your printer is not at
fault.
3 Load the envelopes in the MPF properly. For details, see "Loading an The task is complete. Contact Dell.
Envelope in the MPF."
Does this solve your problem?
Troubleshooting Guide
336