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Action Yes No
2a Use thick paper that is 216 g/m
2
or less. The task is complete. Go to action 3a.
Does this solve your problem?
2b Use thin paper that is 60 g/m
2
or more. The task is complete. Go to action 3a.
Does this solve your problem?
2c Load coated paper one sheet at a time. The task is complete. Go to action 3b.
Does this solve your problem?
2d Ensure that the print media is not curled. The task is complete. Go to action 3a.
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2e Is the print media damp? Go to action 3c. Go to action 3a.
3a Fan the print media. The task is complete. Go to action 3b.
Does this solve your problem?
3b Wipe the retard roller in tray1 or the optional 550-sheet feeder with a The task is complete. Go to action 4b.
cloth moistened with water.
Does this solve your problem?
3c Turn over the print media. The task is complete. Go to action 4a.
Does this solve your problem?
4a Use print media that is not damp. The task is complete. Go to action 3a.
Does this solve your problem?
4b Replace the drum cartridges. The task is complete. Contact Dell.
Does this solve your problem?
MPF Misfeed Jam
Action Yes No
1 Ensure that the MPF is properly inserted.
Does this solve your problem?
The task is complete. Proceed to the action
corresponding to the
type of the print media
being used:
•Thick - 2a
• Thin - 2b
•Coated - 2c
•Envelope - 2d
If using paper other
than the above, go to
action 2e.
2a Use thick paper that is 216 g/m
2
or less. The task is complete. Go to action 3a.
Does this solve your problem?
2b Use thin paper that is 60 g/m
2
or more. The task is complete. Go to action 3a.
Does this solve your problem?
2c Load coated paper one sheet at a time. The task is complete. Go to action 3b.
Does this solve your problem?
Troubleshooting Guide
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