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Action Yes No
6 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. Contact Dell.
a
Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
b
After you replace the transfer belt unit, the 2nd BTR, and the retard
roller, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Exit Jam (Exit Sensor Off JAM)
Action Yes No
1 Ensure the fusing unit is installed correctly. The task is complete. Go to action 2.
Does this solve your problem?
2 Replace the fusing unit.
The task is complete. Contact Dell.
a
Replace the fusing unit. See "Replacing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Action Yes No
1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted. The task is complete. If using coated paper,
Does this solve your problem?
go to action 2.
If using other type of
print media, go to
action 3.
2 Load coated paper one sheet at a time. The task is complete. Go to action 4.
Does this solve your problem?
3 Use print media that is not damp. The task is complete. Go to action 4.
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4 Fan the print media. The task is complete. Go to action 5.
Does this solve your problem?
5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
The task is complete. Contact Dell.
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
Troubleshooting Guide 342