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3. When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.
4. Select the IDE CD-ROM Device option from the CD boot menu.
5. Select the Boot from CD-ROM option from the menu that appears.
6. Type 1 to start the ResourceCD menu.
7. Type 2 to start the Dell Diagnostics.
8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.
9. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and
problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.
5. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Reinstalling Drivers and Utilities
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously
installed version.
1. Click the Start button and click Control Panel.
2. Under Pick a Category, click Performance and Maintenance.
3. Click System.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests to be run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests and displays it in
the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all
devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
NOTICE: The Dell Support website at support.dell.com and your Drivers and UtilitiesCDprovideapproveddriversforDell™computers.Ifyouinstall
drivers obtained from other sources, your computer might not work correctly.