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Printer Problems
Fill out the Diagnostics Checklist as you complete these checks.
Serial or Parallel Device Problems
Fill out the Diagnostics Checklist as you complete these checks.
l Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
l Ensure that the main power cable and front panel cable are securely connected to the system board.
Ifthepowerlightisamberandgreenorsteadyamber— The computer is receiving electrical power, but an internal power problem might
exist.
l Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
l Ensure that the processor power cable is securely connected to the system board.
Ifthepowerlightisblinkingamber— A device might be malfunctioning or incorrectly installed.
l Remove and then reinstall the memory modules.
l Remove and then reinstall any cards.
l Remove and then reinstall the graphics card, if applicable.
Eliminateinterference— Some possible causes of interference are:
l Power, keyboard, and mouse extension cables
l Too many devices on a power strip
l Multiple power strips connected to the same electrical outlet
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.
NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.
Checktheprinterdocumentation— See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on
Checktheprintercableconnections—
l See the printer documentation for cable connection information.
l Ensure that the printer cables are securely connected to the printer and the computer.
Testtheelectricaloutlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VerifythattheprinterisrecognizedbyWindows—
Windows XP
1.Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2.Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3.Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1
(Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Windows 2000
1.Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2.Click Properties and click the Ports tab.
For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that
the Print to the following port(s): setting is USB.
Reinstalltheprinterdriver— See the printer documentation for instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.
NOTE: If you are having a problem with a printer, see "Printer Problems."
Checktheoptionsetting— See the device's documentation for the recommended settings. Then enter system setup and go to the
Integrated Devices option settings. Ensure that the Serial Port setting or the Parallel Port setting matches the recommended settings.
Run the Dell Diagnostics