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Anonymous file transfer protocol (FTP)●
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
Electronic Support Service●
mobile_support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
Electronic Quote Service
●
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
Electronic Information Service
●
info@dell.com
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the
questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects that
correspond to your questions. You can even interrupt an AutoTech session and continue the
session later. The code number that the AutoTech service gives you allows you to continue
your session where you ended it.
The AutoTech service is available 24 hours a day, seven days a week. You can also access
this service through the technical support service. For the telephone number to call, refer to
"Contacting Dell."
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven
days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. For the
TechFax telephone number to call, refer to "Contacting Dell."
TechConnect BBS
Use your modem to access Dell's TechConnect bulletin board service (BBS) 24 hours a day,
seven days a week. The service is menu-driven and fully interactive. The protocol parameters
for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.
Help Overview: Dell Latitude LS Portable Computers User's Guide
file:///C|/Documents and Settings/Administrator/De.../New Web/Documentation/LS/LS User's Guide/help.htm (3 of 6) [5/31/2000 9:50:12 AM]