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Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have
ordered. A recording prompts you for the information needed to locate and report on your order.
For the telephone number to call, refer to "Contacting Dell."
Technical Support Service
Dell's industry-leading hardware technical support service is available 24 hours a day, seven
days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all
problems and questions are taken care of in just one toll-free call, usually in less than 10
minutes. When you call, our experts can refer to records kept on your Dell system to better
understand your particular question. Our technical support staff use computer-based
diagnostics to provide fast, accurate answers to questions.
To contact Dell's technical support service, first refer to "Before You Call" and then call the
number for your country as listed in "Contacting Dell."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your invoice or packing slip handy when you call.
For the telephone number to call, refer to "Contacting Dell."
Product Information
If you need information about additional products available from Dell, or if you would like to
place an order, visit Dell's World Wide Web site at http://www.dell.com. For the telephone
number to call to speak to a sales specialist, refer to "Contacting Dell."
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
Call Dell to obtain an authorization number, and write it clearly and prominently on the
outside of the box.
For the telephone number to call, refer to "Contacting Dell."
1.
Include a copy of the invoice and a letter describing the reason for the return.2.
Include a copy of the Diagnostics Checklist indicating the tests you have run and any3.
Help Overview: Dell Latitude LS Portable Computers User's Guide
file:///C|/Documents and Settings/Administrator/De.../New Web/Documentation/LS/LS User's Guide/help.htm (4 of 6) [5/31/2000 9:50:12 AM]