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80 Troubleshooting
Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last
method to restore your operating system. These options restore your hard drive to the operating state it
was in when you purchased the computer. Any programs or files added since you received your
computer—including data files—are permanently deleted from the hard drive. Data files include
documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all
data before using PC Restore or Factory Image Restore.
Windows XP: Dell PC Restore
Using PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com
appears at the top of the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the
computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot.
3
Click
Restore
and click
Confirm
.
The restore process takes approximately 6 to 10 minutes to complete.
4
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
5
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
6
Click
Next
.
The
System Restore
screen appears and the computer restarts.
7
After the computer restarts, click
OK
.
Removing PC Restore:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating
system.