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Problem
Solution
Using the optional
face-up output tray,
the printer does not
operate properly.
The paper does not
feed onto the face-up
tray.
The paper feeds but
then jams at the
output area.
You may not be using the correct paper for
your printer. Make sure your paper
matches the specifications listed in Chapter
8. If the finish of the paper is too smooth
or too rough, paper feeding may be
difficult. Try feeding each sheet manually
from the standard paper cassette.
The thickness of the paper also affects
paper feeding. Always test your paper
before purchasing it in large quantities.
The feed roller may be dirty. Clean the
roller as described in the maintenance
section for the optional lower cassette in
Appendix A.
The optional face-up output tray may not
be installed properly. See Appendix A for
information on installing the face-up
output tray.
You may not have set the paper path
correctly. Make sure that the paper path
select lever is set in the FACE UP position as
described in Chapter 4.
There may be too much paper in the
output tray. Never let more than 100
sheets of paper accumulate in the face-up
output tray.
Troubleshooting
7-45