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• Make sure the device is compatible with the product.
Parent topic: Solving USB Device Problems
Cannot Transfer Files To or From a USB Device
If you have problems transferring files to or from a USB device inserted in your product, try these
solutions:
• Make sure your device is compatible with the product.
• Make sure your product is securely connected to your computer.
• Make sure that the file sharing setting for your product is set correctly.
Parent topic: Solving USB Device Problems
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - OS X
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 10: Right click and select Control Panel > Programs > Programs and Features.
Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
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