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Section Five
60
SECTION FIVE
TROUBLESHOOTING
The LifeBook C Series from Fujitsu is
sturdy and subject to few problems in the field.
However, you may encounter simple setup or
operating problems that you can solve on the
spot, or problems with peripheral devices, that
you can solve by replacing the device. The infor-
mation in this section helps you isolate and
resolve some of these straightforward problems,
and identify failures that require service.
IDENTIFYING THE PROBLEM
If you encounter a problem, go through the
following procedure before pursuing
complex troubleshooting:
1. Make sure the AC adapter is plugged
into your notebook and to an active AC
power source.
2. Make sure that any card installed in the
PC Card slot is seated properly. You can
also remove the card from the slot, thus
eliminating it as a possible cause of failure.
3. Make sure that any devices connected
to the external connectors are plugged
in properly. You can also disconnect such
devices, thus eliminating them as possible
causes of failure.
4. Go through the boot sequence.
(See Section 2, pages 13-16.)
5. If the problem has not been resolved, refer
to the problem guide table, which follows, for
more detailed troubleshooting information.
(See page 61.)
CAUTION
Do not return a failed notebook to
your supplier until you have talked to
a support representative.
POINT
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
6. If you have tried the solutions suggested in
Specific Problems without success, contact
your support representative:
Toll Free 1-800-8FUJITSU (1-800-838-5487)
Fax 1-901-259-5700
E-mail 8fujitsu@fpc.fujitsu.com
Web Site http://www.8fujitsu.com.
Before you place the call, you should have
the following information ready so that the
customer support representative can provide
you with the fastest possible solution:
■
Product name.
■
Product configuration number.
■
Product serial number.
■
Purchase date.