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T r oubleshooting
LifeBook C Series from Fujitsu
61
■
PIN (Personal Identification Number) on the
card located in the service and support folder.
■
Conditions under which the problem occurred.
■
Any error messages that have occurred.
■
Hardware configuration.
■
Type of printer connected, if any.
See the Configuration Label on the bottom of
your notebook for configuration and serial
numbers. (Refer to Figure 1-8 on page 10.)
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor is a diagnostic program by
Watergate Software, Inc. which comes pre-
installed on your notebook. If you are an
experienced computer user you may find it
useful, however, it is intended primarily to
help your Fujitsu support representative
better serve you.
User Problem Guides
When you have problems with your notebook,
try to find the symptoms under the Problem
column of the table for the feature giving
you difficulty. You will find a description of
common causes for that symptom under the
column Possible Cause and what, if anything,
you can do to correct the condition under
Possible Solution.
Remember that it helps to keep notes of
what you have tried and the results when you
are troubleshooting.
Problem Page
Audio Problems . . . . . . . . . . . . . . . . . . . . . . .62
DVD/CD-ROM Drive Problems . . . . . . . . . .62
Floppy Disk Drive Problems . . . . . . . . . . . . . .64
Hard Drive Problems . . . . . . . . . . . . . . . . . . .64
Keyboard or Mouse Problems . . . . . . . . . . . .65
Memory Problems . . . . . . . . . . . . . . . . . . . . .66
Modem Problems . . . . . . . . . . . . . . . . . . . . . .66
Parallel, Serial, and USB Device Problems . . .67
PC Card Problems . . . . . . . . . . . . . . . . . . . . .68
Power Failures . . . . . . . . . . . . . . . . . . . . . . . . .69
Shutdown and Startup Problems . . . . . . . . . .75
Video Problems . . . . . . . . . . . . . . . . . . . . . . . .76
Miscellaneous Problems . . . . . . . . . . . . . . . . .79