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64 ServerView Event Manager
Mail forwarding to the service provider
4.5 Mail forwarding to the service provider
The Event Manager allows you to automatically forward alarms to the service
provider by e-mail.
If mail forwarding to the service provider is activated, the service provider is
notified by e-mail whenever certain traps occur. The group of traps that trigger
a mail is defined by the service provider and can only be changed by them.
Activating mail forwarding
You activate mail forwarding to the service provider in the Alarm Rules – Assign
Destinations screen by selecting the alarm group Automatic Service Mail in this
screen.
If you click the Edit button you can make the necessary settings for mail
forwarding to the service provider in the Mail Settings window.
The input fields in the Mail Settings window have the following meanings:
Name Meaning
Mail To E-mail address of the Service Center
Cc The e-mail address to which a copy of the service mail is to
be sent (optional)
Identnumber Unique ID number of the server
I This number must be agreed with the service
provider.
Name Name of the server administrator
Phone Telephone number of the server administrator
E-mail Address
(optional)
E-mail address to be used by the Service Center for
feedback (optional).
Country ID
(optional)
Two-letter ISO code for the country (optional)
(e.g. DE for Germany).
Customer ID
(optional)
Customer code (optional)
The customer code must be agreed with the provider.
Table 8: Input fields in the Service Mail Settings window