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78 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Verifying the configuration
If the system is not operating correctly, the BIOS may contain an invalid
configuration parameter. Enter the BIOS Setup program and check the
configuration settings. Lost or incorrect Setup settings may mean a failed
battery.
Troubleshooting guidelines
As you troubleshoot the system, follow these guidelines:
•
Never remove the system cover while the system is turned on.
•
Do not attempt to open the monitor; it is extremely dangerous.
Even if the monitor power is disconnected, stored energy in the
monitor components can cause a painful or harmful shock.
•
If a peripheral such as the keyboard, mouse, drive, or printer does
not appear to work, verify that all of the connections are secure.
•
If the system displays an error message on the screen, write it down
word-for-word. You may be asked for it when calling technical
support.
•
Only qualified personnel should open the system for maintenance.
•
If you are qualified to maintain the system yourself, make certain
you are properly grounded before opening the system chassis. See
“Static electricity precautions” on page 2, for more information on
preventing electrostatic damage to the system.
4081TL.book Page 78 Tuesday, December 22, 1998 1:27 PM