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Basic troubleshooting
151
Does the product receive a fax?
Use another fax machine to send
a fax to the product.
Too many telephone devices are
plugged in, or telephone devices
are not connected in the correct
order.
Firmware is not current.
Product’s fax settings are set
incorrectly.
The LIU is not operational.
Make the HP LaserJet 3100/3150
product the only device on the
telephone line and try again to
receive the fax.
Check the firmware version. See
“Firmware and software
downloads” later in this chapter.
Review and reset the product’s fax
settings.
Replace the LIU.
Is the software installed correctly? Software is not installed or an
error occurred during software
installation.
Uninstall the software. Find and
delete the file named “Jetsuite.Ini.”
Reload the product’s software.
Make sure you use a bidirectional
port setting.
Does the product print from the
computer?
Connect the parallel cable to the
product and the computer. Use a
word processing application to
send a print job to the printer.
The parallel cable is not
connected.
An incorrect printer driver is
selected.
Other devices are connected to
the parallel port.
There is an LPT port driver
problem in Windows 9
x.
Connect the cable.
Reset the printer driver.
Disconnect the other devices and
try again to print.
Reset the computer’s port
settings.
Does the product scan to the
computer?
Initiate a scan from either the
computer’s basic desktop software
or from the product.
Other devices are connected to
the parallel port.
The BIOS settings for the parallel
port are set incorrectly.
The computer’s parallel port
hardware is not bidirectional.
Disconnect the other devices and
try again to scan.
Reset the computer’s port
settings. If the problem persists,
reset the BIOS settings in CMOS.
(See the user’s guide for more
information about BIOS settings.)
Check hardware documentation to
see if the port configuration can be
changed.
Does the product send a fax from
the computer?
Initiate a fax from the computer’s
basic desktop software. Initiate
another fax, this time using a “print
to fax” command from an
application.
An incorrect fax driver is selected. Reset the fax driver.
Verification steps Possible problems Solutions