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Solving paper feed problems
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Solving paper feed problems
Use the following table to solve problems related to moving paper or
documents through the HP LaserJet 3100/3150 product
.
Problem Cause Solution
Pages are coming
out curled or
wrinkled from the
HP LaserJet 3100/
3150 product.
Paper is curled or wrinkled when using the
paper output bin.
Paper is not stored properly.
There is debris in the fixing unit.
Use the front paper output slot by pushing
the paper path lever to the lower position.
Whenever possible, store paper in its
sealed ream at room temperature.
See the appropriate sections of Chapter
3, “Maintenance.”
Long pages stop
feeding through
the document
scanner.
The document feeder tray guides are not
set correctly, are broken, or are missing.
The maximum scannable page length is
39 inches (991 mm). If the page is longer,
scanning stops at 39 inches (991 mm).
Check for broken or missing document
feeder tray guides and replace as
necessary.
Do not try to pull the page out because
you may damage the document scanner.
To remove the page, open the document
release door and remove the jammed
media.
Then, rescan the page. When the
document scanner reaches the 39 inches
(991 mm) mark, the control panel displays
Long Page? START to Continue for a few
moments only. Quickly press S
TART
to
continue scanning. If you do not, the
message disappears and the document
scanner stops scanning because it thinks
the page has jammed.
If you are sending a fax or copying a
document longer than 39 inches (991
mm), you can also set the control panel
configuration to “Send long pages,” which
ensures that long pages feed without
having to monitor the task and press
S
TART
before the document scanner shuts
off.