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152 Troubleshooting
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Error messages
These control panel messages are listed alphabetically and are
accompanied by the cause for the message and steps to take to
resolve the problem.
Message Cause Solution
Configuration
Err # (number 1-4)
An error was detected in the SRAM. Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the
formatter.
Config. Stuck Addr In Service Mode only, SRAM stuck
address test.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
If the error persists, replace the
formatter.
Config. Tied Addr. In Service Mode only, SRAM tied address
test.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
If the error persists, replace the
formatter.
Decoding Error
#(number 1-3)
There was an error in decoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the
formatter.
Encoding Error There was an error in encoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
If the error persists, replace the
formatter.