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164 Troubleshooting
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Scanned images
have black dots or
streaks in top and
bottom margins.
There is ink, glue, white-out, or some
other substance on the contact image
sensor.
There is a problem in the contact image
sensor.
See the appropriate sections of Chapter
3, “Maintenance.”
Replace the contact image sensor.
Scanned text is not
clear.
The contrast, resolution, or brightness
needs to be adjusted before scanning.
The original is on colored paper.
There is a problem in the contact image
sensor.
Adjust the resolution, contrast and/or
brightness setting(s) from the dialog box
that appears after you click
Scan
on the
Document Assistant.
If the original was on a colored paper,
including a brown recycled paper, the text
may not be clear. Try adjusting the
resolution, contrast, and/or brightness
settings from the dialog box that appears
after you click
Scan
on the Document
Assistant.
Replace the contact image sensor.
Scanned images
print at a reduced
size.
The JetSuite Pro software reduced the
image.
If necessary, the JetSuite Pro software
automatically reduces the size of the
image to fit it on the page. For example, if
you scan an 8.5- by 11-inch (215.9- by
279.4-mm) page, then the image in the
JetSuite Pro software will be exact same
size edge to edge. However, most printers
cannot print right up to the edge of the
paper. To get the image to fit into this
printable area, you must slightly reduce
the size of the image.
Problem Cause Solution