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hp support
This section explains the support services information provided by Hewlett-Packard.
If you are unable to find the answer you need in the printed or onscreen documentation
supplied with your product, you can contact one of the HP support services listed in the
following pages. Some support services are available only in the U.S. and Canada, while
others are available in many countries/regions worldwide. If a support service number is
not listed for your country/region, contact your nearest authorized HP dealer for help.
get support and other information from the internet
If you have Internet access, you can get help from the following HP website:
www.hp.com/support
The Web site offers technical support, drivers, supplies, and ordering information.
hp customer support
Software programs from other companies may be included with your HP Officejet. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1 Make sure that:
a. Your unit is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2 Reset your unit:
a. Turn off the unit using the On button located on the unit’s front panel.
b. Unplug the power cord from the back of the unit.
c. Plug the power cord back into the unit.
d. Turn on the unit using the On button.
3 For more information, check the HP website at:
www.hp.com/support
4 If you are still experiencing problems and need to speak with an HP Customer
Support Representative:
– Have your service ID and serial number ready. To display your service ID and
serial number on the front panel, do the following. Press Enter and Start Color
at the same time, until the service ID appears in the front-panel display. From
this display, press the right arrow until the serial number displays.
– Print a Self-Test Report. See print a self-test report on page 32 for information
on printing this report.
– Make a color copy.
– Be prepared to describe your problem in detail.
5 Call HP Customer Support. Be near your unit when you call.
call in the U.S. during warranty
Call (208) 323-2551. This service is free during the warranty period; however, your
standard long-distance phone charges still apply. A fee may apply outside the warranty
period.