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Service Reference Guide, dx7300 433611-001 D–33
Troubleshooting Without Diagnostics
Solving Internet Access Problems
Solving Internet Access Problems
Problem Cause Solution
Unable to connect to the
Internet.
Internet Service Provider
(ISP) account is not set
up properly.
Verify Internet settings or contact the
ISP for assistance.
Modem is not set up
properly.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Web browser is not set
up properly.
Verify that the Web browser is
installed and set up to work with
your ISP.
Cable/DSL modem is
not plugged in.
Plug in cable/DSL modem. You
should see a “power” LED light on
the front of the cable/DSL modem.
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
“cable” LED light on the front of the
cable/DSL modem will be on.)
The CAT5 UTP cable is
disconnected.
Connect the CAT5 UTP cable
between the cable modem and the
computers’s RJ-45 connector. (If the
connection is good, the “PC” LED
light on the front of the cable/DSL
modem will be on.)
IP address is not
configured properly.
Contact the ISP for the correct IP
address.
Cookies are corrupted. Windows XP
1. Se l e c t Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Windows 2000
1. Se l e c t Start > Settings >
Control Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Cannot automatically
launch Internet programs.
You must log on to the
ISP before some
programs will start.
Log on to the ISP and launch the
desired program.