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troubleshoot your digital copier
61
hp digital copier series
If you are using the ADF, make sure that you place the original print-side up.
For more information, see load originals on page 7.
do you need to clean or replace the ink cartridges or printheads?
Print a Self-Test Report to determine the condition of the ink cartridges and
printheads. If the report has missing colors, clean the ink cartridges.
Warning! To avoid damaging the HP Digital Copier, remove an ink
cartridge or a printhead only when a replacement is available.
For more information, see create a self-test report for cartridges and
printheads on page 67, clean the ink cartridge contacts on page 43 and
replace the ink cartridges on page 41.
orientation of
copy is wrong
is the paper size set correctly?
The paper-size setting might not match the size of paper you are using.
Custom-sized paper requires special settings for paper size and
orientation. If you are trying to print on these paper types, check the print
settings.
For more information, see tips for loading other types of paper in the main
tray on page 12.
colors are
bleeding into
each other
is the setting correct for the type of document you are printing?
Color documents can use excess ink. Try using the Normal setting or use
HP Premium Papers.
is the paper type suitable for this unit?
For more information, see recommended paper types on page 11.
copy has
horizontal
streaks
are you using the highest possible print quality?
Use a high print quality (Best) for your project.
For more information, see create a self-test report for cartridges and
printheads on page 67, clean the ink cartridge contacts on page 43 and
replace the ink cartridges on page 41.
do you need to clean or replace the ink cartridges or printheads?
If your copy has horizontal smears as if something had brushed against the
wet ink, check for a build up of fibers on the underside of the ink cartridges.
If the problem persists, replace the ink cartridges.
If your copy has white streaks across it, the nozzles may be clogged. Use
a Self-Test Report to determine the problem. If the Self-Test Report has
streaks, clean the printhead. If cleaning the printhead does not help,
printhead may need to be replaced.
Warning! To avoid damaging the HP Digital Copier, remove an ink
cartridge or a printhead only when a replacement is available.
GwenRG.book Page 61 Thursday, January 31, 2002 5:20 PM