Filter
Top Products
troubleshoot your digital copier
65
hp digital copier series
ink cartridge and printhead problems
The following issues relate to problems with the ink cartridges and
printheads inside your HP Digital Copier.
ink cartridges
or printheads
have problems
For best results, use only HP ink cartridges and printheads. Refilled ink
cartridges may damage your unit. The following tips help maintain HP ink
cartridges and ensure consistent print quality:
• Keep all ink cartridges in the original sealed packages until they are
needed.
• Ink cartridges should be stored at room temperature (60 –78 degrees
F or 15.6 –26.6 degrees C).
• If the protective tape has been removed from the printhead, do not
reattach it. Reattaching the tape may damage the printhead. Place
the printhead in an airtight, plastic container.
• Once ink cartridges are installed in the print carriage, do not remove
them until replacements are available.
The ink cartridges have microscopic nozzles that can clog when exposed
to the air for more than a few minutes. The HP Digital Copier is designed
to prevent nozzles from drying out under normal use.
Caution! Be sure to turn the HP Digital Copier off from the
front panel, and not from a power strip.
A printhead that is not used for a long time can also clog. This causes a
noticeable decrease in print quality. To unclog the nozzles, clean the
printhead.
Caution! Do not clean the printhead unnecessarily. This
wastes ink and shortens the life of the cartridges and
printhead.
For more information, see clean the printhead contacts on page 45.
error message
when you
insert new ink
cartridge or
printheads
do you have the correct ink cartridges or printheads?
To avoid damaging the HP Digital Copier, remove an ink cartridge or a
printhead only when a replacement is available.
The HP Digital Copier does not recognize other ink cartridges. For
replacement information, see the support and warranty, or see:
www.hp.com/go/copiers
did you remove the tape?
Make sure that you removed the tape from the printhead.
Warning! Be careful not to touch the copper contacts or tower. Exposing
ink cartridges and printheads to air reduces their life. Do not remove the
ink cartridges and printheads at the same time.
GwenRG.book Page 65 Thursday, January 31, 2002 5:20 PM