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Solving
Audio
Problems
If
the
computer
has
audio
features
and
you
encounter
audio
problems,
see
the
common
causes
and
solutions
listed
in
the
following
table.
Sound
does
not
come
out
of
the
speaker
or
headphones.
Cause
Solution
Software
volume
control
is
turned
down
or
muted.
The
keyboard
Mute
button
has
been
pressed.
Monitor
volume
control
is
turned
down
on
built-in
speakers.
The
powered
external
speakers
are
not
turned
on.
The
audio
device
may
be
connected
to
the
wrong
jack.
External
speakers
plugged
into
the
wrong
audio
jack
on
a
recently
installed
sound
card.
Audio
is
disabled
in
Computer
Setup.
Digital
CD
audio
is
not
enabled.
Headphones
or
devices
connected
to
the
line-out
connector
mute
the
internal
speaker.
Computer
is
in
standby
mode.
Headphones
are
overriding
the
speakers
Some
applications
can
select
which
audio
output
device
is
used.
The
operating
system
controls
may
be
set
to
use
a
different
audio
device
as
the
default
output
device
than
what
is
expected.
Double-click
the
Speaker
icon
on
the
taskbar,
then
make
sure
that
Mute
is
not
selected
and
use
the
volume
slider
to
adjust
the
volume.
Press
the
Mute
button
on
the
keyboard
to
see
if
the
Mute
feature
is
turned
on.
If
you
are
using
built-in
monitor
speakers,
use
the
monitor
front
panel
Volume
button
to
adjust
volume.
Use
the
front
panel
buttons
to
enter
the
onscreen
display
(OSD)
and
ensure
that
audio
is
enabled
and
that
the
volume
is
set
appropriately.
Ensure
powered
(active)
speakers
are
turned
on.
Active
speakers
have
a
power
cord
or
batteries.
Speakers
are
sold
separately.
Ensure
that
the
device
is
connected
to
the
correct
jack
on
the
computer.
The
speakers
should
be
plugged
into
the
rear
lineout
jack
and
the
headphones
should
be
plugged
into
the
front
headphone
jack.
See
the
sound
card
documentation
for
proper
speaker
connection.
Run
the
Computer
Setup
utility
and
enable
the
audio.
Enable
digital
CD
audio.
In
the
Device
Manager,
right-click
on
the
CD/DVD
device
and
select
Properties
.
Make
sure
Enable
digital
CD
audio
for
this
CD-ROM
device
is
checked.
Turn
on
and
use
headphones
or
external
speakers,
if
connected,
or
disconnect
headphones
or
external
speakers.
Press
the
power
button
to
resume
from
standby
mode.
CAUTION:
When
attempting
to
resume
from
standby
mode,
do
not
hold
down
the
power
button
for
more
than
four
seconds.
Otherwise,
the
computer
will
shut
down
and
you
will
lose
any
unsaved
data.
Unplug
the
headphones
from
the
computer
to
allow
audio
to
flow
through
the
speakers.
Make
sure
the
application
has
selected
the
correct
audio
device.
Set
the
operating
system
to
use
the
correct
audio
device.
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