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Solving
Software
Problems
Most
software
problems
occur
as
a
result
of
the
following:
●
The
application
was
not
installed
or
configured
correctly.
●
There
is
insufficient
memory
available
to
run
the
application.
●
There
is
a
conflict
between
applications.
●
Be
sure
that
all
the
needed
device
drivers
have
been
installed.
●
If
you
have
installed
an
operating
system
other
than
the
factory-installed
operating
system,
check
to
be
sure
it
is
supported
on
the
system.
If
you
encounter
software
problems,
see
the
applicable
solutions
listed
in
the
following
table.
Computer
will
not
continue
and
no
HP
logo
screen
has
appeared.
Cause
Solution
POST
error
has
occurred.
If
the
computer
is
beeping,
see
POST Error Messages
on page 83
to
determine
possible
causes.
See
the
Restore
Kit
or
the
Worldwide
Limited
Warranty
for
terms
and
conditions.
Computer
will
not
continue
after
HP
logo
screen
has
appeared.
Cause
Solution
System
files
may
be
damaged.
Use
recovery
discs
to
reload
system
files.
“Illegal
Operation
has
Occurred”
error
message
is
displayed.
Cause
Solution
Software
being
used
is
not
Microsoft-certified
for
your
version
of
Windows.
Configuration
files
are
corrupt.
Verify
that
the
software
is
certified
by
Microsoft
for
your
version
of
Windows
(see
program
packaging
for
this
information).
If
possible,
save
all
data,
close
all
programs,
and
restart
the
computer.
Contacting
Customer
Support
For
help
and
service,
contact
an
authorized
reseller
or
dealer.
To
locate
a
reseller
or
dealer
near
you,
visit
http://www.hp.com.
NOTE:
If
you
take
the
computer
to
an
authorized
reseller,
dealer,
or
service
provider
for
service,
remember
to
provide
the
supervisor
and
user
passwords
if
they
are
set.
Refer
to
the
number
listed
in
the
warranty
or
in
the
Support
Telephone
Numbers
guide
for
technical
assistance.
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