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Solving
Printer
Problems
If
you
encounter
printer
problems,
see
the
documentation
that
came
with
the
printer
and
to
the
common
causes
and
solutions
listed
in
the
following
table.
Printer
will
not
print.
Cause
Solution
Printer
is
not
turned
on
and
online.
The
correct
printer
drivers
for
the
application
are
not
installed.
If
you
are
on
a
network,
you
may
not
have
made
the
connection
to
the
printer.
Printer
may
have
failed.
Turn
the
printer
on
and
make
sure
it
is
online.
1.
Install
the
correct
printer
driver
for
the
application.
2.
Try
printing
using
the
MS-DOS
command:
DIR
C:\
>
[printer
port]
where
[printer
port]
is
the
address
of
the
printer
being
used.
If
the
printer
works,
reload
the
printer
driver.
Make
the
proper
network
connections
to
the
printer.
Run
printer
self-test.
Printer
will
not
turn
on.
Cause
Solution
The
cables
may
not
be
connected
properly.
Reconnect
all
cables
and
check
the
power
cord
and
electrical
outlet.
Printer
prints
garbled
information.
Cause
Solution
The
correct
printer
driver
for
the
application
is
not
installed.
The
cables
may
not
be
connected
properly.
Printer
memory
may
be
overloaded.
Install
the
correct
printer
driver
for
the
application.
Reconnect
all
cables.
Reset
the
printer
by
turning
it
off
for
one
minute,
then
turn
it
back
on.
Printer
is
offline.
Cause
Solution
The
printer
may
be
out
of
paper.
Check
the
paper
tray
and
refill
it
if
it
is
empty.
Select
online.
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