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Unable
to
connect
to
the
Internet.
Cause
Solution
IP
address
is
not
configured
properly.
Cookies
are
corrupted.
(A
―cookie‖
is
a
small
piece
of
information
that
a
Web
server
can
store
temporarily
with
the
Web
browser.
This
is
useful
for
having
the
browser
remember
some
specific
information
that
the
Web
server
can
later
retrieve.)
Contact
your
ISP
for
the
correct
IP
address.
Windows
7
1.
Select
Start
>
Control
Panel
.
2.
Click
Network
and
Internet
.
3.
Click
Internet
Options
.
4.
In
the
Browsing
history
section
on
the
General
tab,
click
the
Delete
button.
5.
Select
the
Cookies
check
box
and
click
the
Delete
button.
Cannot
automatically
launch
Internet
programs.
Cause
Solution
You
must
log
on
to
your
ISP
before
some
programs
will
start.
Log
on
to
your
ISP
and
launch
the
desired
program.
Internet
takes
too
long
to
download
Web
sites.
Cause
Solution
Modem
is
not
set
up
properly.
Verify
that
the
modem
is
connected
and
communicating
properly.
Windows
7
1.
Select
Start
>
Control
Panel
.
2.
Click
on
Hardware
and
Sound
.
3.
Click
on
Device
Manager
.
4.
Double-click
Modems
.
5.
Double-click
your
modem.
6.
On
the
General
tab,
click
Diagnostics
.
7.
Click
Query
Modem
.
A
―Success‖
response
indicates
the
modem
is
connected
and
working
properly.
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