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Solving
Internet
Access
Problems
If
you
encounter
Internet
access
problems,
consult
your
Internet
Service
Provider
(ISP)
or
refer
to
the
common
causes
and
solutions
listed
in
the
following
table.
Unable
to
connect
to
the
Internet.
Cause
Solution
Internet
Service
Provider
(ISP)
account
is
not
set
up
properly.
Modem
is
not
set
up
properly.
Web
browser
is
not
set
up
properly.
Cable/DSL
modem
is
not
plugged
in.
Cable/DSL
service
is
not
available
or
has
been
interrupted
due
to
bad
weather.
Modem
cable
is
not
properly
connected.
80
Verify
Internet
settings
or
contact
your
ISP
for
assistance.
Reconnect
the
modem.
Verify
the
connections
are
correct
using
the
quick
setup
documentation.
Verify
that
the
Web
browser
is
installed
and
set
up
to
work
with
your
ISP.
Plug
in
cable/DSL
modem.
You
should
see
a
―power‖
LED
light
on
the
front
of
the
cable/DSL
modem.
Try
connecting
to
the
Internet
at
a
later
time
or
contact
your
ISP.
(If
the
cable/DSL
service
is
connected,
the
―cable‖
LED
light
on
the
front
of
the
cable/DSL
modem
will
be
on.)
Unplug
and
reconnect
the
modem,
verifying
connections.
Note
that
your
PC
may
also
have
an
Ethernet
network
interface
(also
called
a
network
interface
card,
or
NIC)
that
connects
to
a
local
area
network
(LAN).
Although
it
looks
similar
to
the
modem
connector,
the
RJ-45
Ethernet
network
connector
is
not
the
same.
Verify
that
you
are
using
the
modem
connector.
Do
not
connect
a
telephone
cable
to
the
NIC.
Do
not
plug
a
network
cable
into
a
telephone
service
line;
doing
so
may
damage
the
NIC.