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Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
• Product name (HP Photosmart Premium Fax C410 series)
• Model number (located near the cartridge access area)
[[[[[
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, see
Support phone numbers.
Support phone numbers
The support phone numbers and associated costs listed here are those in effect at the
time of publication and are applicable only for calls made on a land line. Different rates
may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
Chapter 12
108 Solve a problem
Solve a problem