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12. If the previous steps did not resolve the problem, try to determine which ink cartridge
is causing the problem and replace it. Each cartridge color should correspond to a
color on the print quality page. If that color showed defects, the corresponding
cartridge is the problem cartridge.
For information about replacing cartridges, see
Replace the cartridges.
13. If the previous steps did not resolve the problem, you might need to replace the
printhead or service the printer.
Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
The product prints meaningless characters
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
A blank page came out while printing
•
The product prints slowly
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load the stack of envelopes correctly
•
Solution 2: Check the envelope type
•
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
Chapter 12
126 Solve a problem
Solve a problem