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• If you are loading your original in the document feeder tray, place the paper, with
the print side up, in the tray as shown below. Place the pages in the tray so that
the top of the document goes in first.
NOTE: Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause: The original was placed incorrectly on the glass or in the document feeder
tray.
If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes the current operation
Solution: Check the On light. If it is blinking, the product is busy.
Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.
Solution 4: The product does not support the paper type or envelope
Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
Cause: The product did not recognize the paper type.
Chapter 12
138 Solve a problem
Solve a problem