Filter
Top Products
Solution 2: Check the phone line for noise
Solution: You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
The Advanced Fax Setup menu appears.
3. Press the down arrow button to highlight Error Correction Mode, and then press
OK.
The Error Correction Mode menu appears.
4. Press the down arrow button to highlight Off or On.
5. Press OK.
Cause: The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
If this did not solve the issue, try the next solution.
Solution 3: Verify multiple pages are not being picked up from the document
feeeder
Solution: Print a Last Transaction report to verify the number of pages that were
sent. If two or more pages stuck together and were fed into the document feeder tray
at the same time, the number of pages in the report would not match the actual
number of pages. If the number of pages listed in the report does not match the actual
number of pages, you might need to clean the separator pad in the automatic
document feeder.
To print a Last Transaction report
1. Press Setup.
2. Press the down arrow button until Print Report is highlighted, and then press
OK.
3. Press the down arrow button until Last Transaction is highlighted, and then press
OK.
Fax troubleshooting 155
Solve a problem