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• Printhead appears to be missing or damaged
•
Printhead problem
•
Problem with printer preparation
•
Ink cartridge is missing, incorrectly installed, or not intended for your product
Cartridges in wrong slot
Solution: Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
Replace the cartridges
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Chapter 12
202 Solve a problem
Solve a problem