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Print troubleshooting.................................................................................................................87
Envelopes print incorrectly.................................................................................................87
Borderless printing..............................................................................................................88
The printer is not responding or nothing happens when I try to print.................................88
The printer prints meaningless characters.........................................................................92
Page order..........................................................................................................................92
The margins are not printing as expected..........................................................................92
Text or graphics are cut off at the edge of the page...........................................................93
A blank page came out while printing.................................................................................95
Paper is not picked up from the input tray..........................................................................96
Print quality troubleshooting.....................................................................................................98
Wrong, inaccurate, or bleeding colors................................................................................99
Ink is not filling the text or graphics completely................................................................102
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................104
Printouts have horizontal streaks or lines.........................................................................105
Printouts are faded or have dull colors.............................................................................107
Printouts seem blurry or fuzzy..........................................................................................108
Vertical streaks.................................................................................................................110
Printouts are slanted or skewed.......................................................................................110
Ink streaks on the back of the paper................................................................................111
Poor black text..................................................................................................................111
The printer prints slowly....................................................................................................113
Printhead maintenance.....................................................................................................113
Clean the printhead....................................................................................................114
Align the printhead......................................................................................................114
Print and evaluate a print quality report......................................................................114
Advanced printhead maintenance..............................................................................120
Advanced ink cartridge maintenance.........................................................................125
Solve paper-feed problems....................................................................................................127
Solve copy problems..............................................................................................................129
No copy came out.............................................................................................................129
Copies are blank...............................................................................................................130
Documents are missing or faded......................................................................................130
Size is reduced.................................................................................................................130
Copy quality is poor .........................................................................................................131
Copy defects are apparent...............................................................................................131
The printer prints half a page, then ejects the paper........................................................132
Paper mismatch................................................................................................................132
Copy A3/11x17 animation did not display........................................................................132
Solve scan problems..............................................................................................................132
Scanner did nothing..........................................................................................................132
Scan takes too long..........................................................................................................133
Part of the document did not scan or text is missing........................................................133
Text cannot be edited.......................................................................................................134
Error messages appear....................................................................................................134
Scanned image quality is poor ........................................................................................134
Scan defects are apparent...............................................................................................135
Scan A3/11x17 animation did not display.........................................................................136
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