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Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Alignment fails
•
Printer takes a long time to print
•
Something on the page is missing or incorrect
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see
Electrical requirements.
Alignment fails
If the alignment page appears to be only partially printed, or if it has light or white streaks,
try cleaning the printhead.
If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment fails.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to
www.hp.com/support. If prompted, select your
country/region, and then click Contact HP for information on calling for technical support.
Printer takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the printer. For
more information, see
System requirements.
Check the HP software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the printer driver. For more information, see
Print.
Check the ink cartridge levels
If a cartridge is completely out of ink, the printer may slow down to keep the printhead
from overheating.
Something on the page is missing or incorrect
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see
Check the estimated ink levels.
Chapter 8
86 Solve a problem