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8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is
not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using HP Web sites and services
•
Solve photo (memory card) problems
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Solve wired (Ethernet) network problems
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Solve wireless problems
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Configure your firewall to work with printers
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Solve printer management problems
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Troubleshoot installation issues
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Understand the Printer Status Report
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Understand the network configuration page
•
Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support Web site at
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date printer information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the HP printer
For more information, see
Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region, and
language. For more information, see
HP support by phone.
80 Solve a problem