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264 Troubleshooting Q2431-90912
NON HP CARTRIDGE
DETECTED
The printer has detected that an
HP print cartridge is currently
installed.
If a new HP cartridge has been
installed, this message appears
for about 20 seconds and then is
replaced by the READY message.
1. If the print cartridge appears
to be an authentic HP
cartridge, try installing
another HP print cartridge
that has the same shipment
lot number. If this clears the
error message, return the
print cartridge that you
removed to the supplier as
defective.
2. If the error message persists,
the print cartridge might be a
fraudulent cartridge.
3. If the error message persists,
the memory chip on the print
cartridge (location J600)
might be defective or the
connector might be defective.
4. The DC controller PCA might
be defective. Replace the
DC controller PCA. See
“DC controller PCA” on
page 181.
NOTE:
Printer repairs that are required
as a result of using non-HP print
cartridges are not covered under
the HP warranty.
NON HP CARTRIDGE
DETECTED
alternates with
READY
For menus press
The printer has detected that a
non-HP print cartridge is currently
installed.
1. If the print cartridge appears
to be an authentic HP
cartridge, try installing
another HP print cartridge
that has the same shipment
lot number. If this clears the
error message, return the
print cartridge you removed
to the supplier and report that
it is defective.
2. If the error message persists,
the print cartridge might be a
fraudulent cartridge.
3. If the error message persists,
the memory chip on the print
cartridge or the connector
(location J600) might be
defective.
4. The DC controller PCA might
be defective. Replace the
DC controller PCA. See
“DC controller PCA” on
page 181.
NOTE:
Printer repairs that are required
as a result of using non-HP print
cartridges are not covered under
the HP warranty.
Table 41. Alphabetical printer messages (continued)
Message Description Action