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Q2431-90912 Chapter 7 Troubleshooting 329
Printer connection area jam without the leading edge of the media sticking out of the top
of the printer.
The deflector cannot move
freely or is defective.
● Inspect the deflector. Verify that it can move freely and is not damaged.
If necessary, replace the stacker or stapler/stacker.
The deflector
solenoid (SL1101) is
defective.
● If necessary, replace the deflector mechanism in the printer.
The stacker of stapler/stacker
PCA is defective.
● Replace the stacker or stapler/stacker.
Table 77. Delivery area jam troubleshooting
Possible cause Recommended action(s)
Delivery area jams when the leading edge of the media has passed the delivery rollers.
Deformed staples (stapler/
stacker only)
● Replace the stapler unit. See “Maintaining the stapler unit” on page 60.
The paper delivery
sensor (PS1102) arm cannot
move freely or is damaged.
● Inspect the paper delivery sensor (PS1102). See “Location of the
stacker and stapler/stacker switches and sensors” on page 345. Verify
that the sensor arm can move freely. If necessary, replace the stacker or
stapler/stacker.
The paper delivery
sensor (PS1102) spring is
defective or damaged.
● Reseat the paper delivery sensor (PS1102) spring. See “Location of the
stacker and stapler/stacker switches and sensors” on page 345. If
necessary, replace the stacker or stapler/stacker.
The paper delivery
sensor (PS1102) is defective.
● Replace the stacker or stapler/stacker.
Table 76. Printer connection area jam troubleshooting (continued)
Possible cause Recommended action(s)