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138 | hp Jornada 560 series personal digital assistant User’s Guide
Remote Connections
This section offers troubleshooting help for connecting your hp Jornada to
other computers. For problems communicating with your desktop PC, see
ActiveSync Help.
Able to dial out, but unable to make proper
connection
Make sure the network to which you are trying to connect supports Point-to-
Point Protocol (PPP). Your Internet service provider or network administrator
can verify this.
Verify that the dialing location is correct. On the Start menu, tap
Settings, and then on the Connections tab, tap Connections. On the
Dialing Locations tab, select the location you are dialing from and
confirm that the settings are appropriate for that location.
Modem connection is unreliable
Make sure the modem is firmly seated and connected to your device and
the telephone jack.
Disable Call waiting. On the Start menu, tap Settings, and then on the
Connections tab, tap Connections. On the Dialing Locations tab,
select the Disable call waiting check box. Select the disable code
specified by your telephone company from the drop-down list.
Unable to use infrared transfer between Windows-
powered devices
If you are unable to use infrared to transfer information between Windows-
powered devices, try the following:
• Transfer only one file, or no more than 25 contact cards, at a time.
• Position the infrared ports so that they line up and are less than
1 meter (3 feet) but more than 5 cm (2 inches) apart.
• Make sure nothing is between the two infrared ports.